Customer Support Specialist

3 years of professional experience in client support roles working for such industries as IT and software development in healthcare.Areas of his responsibilities entailed: 

  • Providing remote support for customers via chat, phone, and emails.
  • Supporting hardware and software. Investigating technical issues and finding the root cause.
  • Effectively building productive working relationships with direct reports, peers, leadership, and other departments.
  • Detecting and reporting bugs; making feature requests. 

- The candidate is proficient in working with databases, Intercom helpdesk software (alternative to Zendesk). Skilled in HTML, CSS, as he successfully took a course on front-end development at IT School Dan.IT.
- Good command of English.
- Education: pending Bachelor's degree in entrepreneurship and stock marketsLocation of clients: worldwide.

- Reasons for interest in new opportunities: the candidate seeks for a company where he could be promoted to a team lead position. Industry is also important for him.

  • level:Senior
  • salary:$1K
  • country:Ukraine
  • location:Kyiv
  • type:Onsite / Full-time / Remote